WINK HOTELS

Digital Transformation With iHotel Apps

Wink Hotels faced increasing pressure on frontline staff due to manual admin tasks. The leadership team needed to cut operating costs, modernize guest experience, and double their ADR (Average Daily Rate). Slow invoicing processes also risked losing key corporate clients.

Challenge

  • Hotel staff were overwhelmed with administrative work, leaving little room to focus on guest experience.

  • The business needed to reduce operational costs while maintaining service quality.

  • The leadership team set a goal to double ADR (Average Daily Rate).

  • Slow invoice processing led to lost corporate clients.

  • Guest experience did not reflect the dynamic, youthful image of the Wink brand.

Solution

Inipod deployed the iHotel Apps Platform, with modules tailored to Wink’s real-world hotel operations:

GuestGuard

AI-powered check-in and identity verification reduced front desk workload and shortened service times.

CRM & GuestCare

Managed the entire guest journey from booking to post-stay feedback. Centralized data enabled personalized experiences

RoomMax & RevUp

Automated housekeeping and room status updates, plus dynamic pricing recommendations based on demand to optimize ADR

Billing Automation

Fast, compliant e-invoicing integration streamlined billing for corporate clients

Real-time Dashboards

Enabled managers to monitor performance metrics and respond quickly to operational issues.

Results

  • Frontline staff cut administrative task time by over 50%.

  • Operating costs decreased thanks to automation and fewer manual errors.

  • Guest experience became smoother and more aligned with Wink’s modern brand identity.

  • Faster, more accurate invoicing rebuilt trust with corporate clients.

  • ADR began rising steadily in periods using AI-driven pricing, setting the foundation to reach the 2x growth target.

From Strategy to Rollout

Recently completed projects